Data Policy

Who we are

We are a specialist provider of clinical weight management services and system to healthcare professions , advisors and patients. Our services used weight management as a tool in assisting the improvement of health conditions and wellbeing

Bio Medical Diet Group Ltd t/a Bio Medical Diet
Broadgate Tower, 12 Floor, 20 Primrose, St London EC2A 2EW

Contact details of Data Protection Officer
If you have any questions or concerns regarding the information we hold on you, the use of your information or would like to discuss further, please contact;
Miss Avani Mehta

Why we collect information (purpose of processing)

The processing of data and this privacy notice relates to all patient information processed within WEIGHT MNAAGMENT CLINIC :

Purpose         Legal Basis         Processing Special Categories of personal data

To support delivery of appropriate care and treatment of all customers and patient

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the healthcare advisors , resellers , employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards

To inform our patients of our offers , promotions , educational information , events and healthcare even days - the data subject has given consent to the processing of his or her personal data for one or more specific purposes

Referrals from/to third party healthcare professionals or advisors to provide services , clinical testing , specialist care and treatment for their patients

How we collect information

We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and treatment. This is to support the provision of high quality care, support and services

These records may include:
- Basic details, such as name, address, date of birth, next of kin.
- Contact we have had, such as appointments and home visits.
- Details and records of treatment and care, including notes and reports about your health
- Results of lab work for blood tests, etc.
- Information from people who care for you and know you well, such as health professionals and relatives.

It may also include personal sensitive information such as sexuality, race, your religion or beliefs, and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in your care to deliver and provide improved care, deliver appropriate treatment and care plans, to meet your needs

Information is collected in a number of ways, via your new patient registration form, your consultant, referral details from your GP or other healthcare professional or directly given by you.

How we use information

  • - To help inform decisions that we make about your care.
  • - To ensure that your treatment is safe and effective.
  • - To work effectively with other organisations who may be involved in your care.
  • - To ensure our services can meet future needs.
  • - To review care provided to ensure it is of the highest standard possible.
  • - To train healthcare professionals.
  • - For research and audit.

It helps you because; Accurate and up-to-date information assists us in providing you with the best possible care.

Where possible, when using information to inform future services and provision, non-identifiable information will be used.

Recipients of personal data

To provide best care possible, sometimes we will need to share information about you with others. We may share your information with a range of Health and Social Care organisations and regulatory bodies. You may be contacted by any one of these organisations for a specific reason; they will have a duty to tell you why they have contacted you. Information sharing is governed by specific rules and law.

Lab work

During your care we may also need to share information about you to third parties to process your test results. These test results are processed by our authorised and accredited laboratories that are based in the United Kingdom or the United States.

Insurance companies

During your care we may need to share information to insurance companies where insurance plans are used to cover the costs of the care and treatment you as a patient are receiving. The data shared will be in the form of claims relating to the treatment received so that appropriate payment can be made. The insurers that receive this information will be highlighted to Bio Medical Diet by the patient during registration.


During your treatment you may be referred by your team member to a partner resellers , GP or current healthcare professional for part of your treatment. We will always notify you before a referral is completed.

Details of transfers to third countries

Test information from patients is sometimes sent to our authorised and accredited laboratories who are based in the EU , US and they therefore process and store some test data of our patients on Bio Medical Diets’ behalf to enable test results to be produced.

Retention period of your data

Bio Medical Diet align their retention periods for the storage of patient information and records to the NHS Records Management code of practice.

You can view our Retention Schedule here

You can request a copy of Bio Medical Diets Document Retention policy from the reception desk or download a version from our website.

  • - Rights given under Data Protection
  • - how to exercise your rights
  • - The right to be informed
  • - Read this Privacy policy about how we use your information
  • - The right of access
  • - Contact our Data Protection Officer and we shall respond to you within 30 calendars days of receipt of proper identification
  • - The right to rectification
  • - Contact our Data Protection Officer with any inaccuracies or queries
  • - The right to restrict processing
  • - Contact our Data Protection Officer

The right to object

This is detailed when you give your consent to receive information regarding our events on the new patient registration form and on the website. Contact our Data Protection Officer with any queries

Right to withdraw consent

You can withdraw your consent to receive information about our events and insights day calendar at any time by using the unsubscribe link contained in all relevant communications or by contacting our Data Protection Officer.

You do also have the right to refuse/withdraw consent to information sharing at any time. We will fully explain the possible consequences to you at such a time as withdrawing consent could include delays in you receiving care.

Your right to complain

We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.

You can submit a complaint to Bio Medical Diet at any time by contacting;
Miss Avani Mehta

You always have the right to complain to our supervisory authority. We are based in the UK and our Supervisory Authority is the UK Information Commissioners Office, and more information can be found here: or you can write to the ICO by using the address below;

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF